- If your Fee establishes never to handle your complaint, or perhaps not to deal with their problem at this time*, your own file will be closed.
- If your Fee chooses to deal with the criticism, we will dictate the next step, that tend to be asking for a response and you can a reply.
* The fresh Percentage can choose to not ever manage their grievance from the this time whether it establishes that a different sort of processes is obtainable to one manage their inquiries.
At this action, we’re going to inquire the fresh Respondent to fill out an answer Mode. New Respondent are certain to get two months to send your, the brand new Complainant, in addition to Fee its complete form. This is where brand new Respondent provides the chance to tell their style of what happened.
Then, we’re going to together with ask you to answer, the newest Complainant, so you can complete a reply Means.